Refund policy
90-Day Money-Back Guarantee
We stand behind every ALIV device. If you’re not completely satisfied with your purchase, you may return it within 90 days of delivery for a full refund — no questions asked.
How to Start a Return:
-
Email us at tryalivsupport@gmail.com with your order number and the reason for your return.
-
We’ll reply within 1–2 business days with a prepaid return shipping label (US orders only).
-
Pack the device in its original packaging (or similar protective packaging) and drop it off at your nearest carrier location.
Refund Processing:
-
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
-
Your refund will be issued to the original payment method.
-
You will receive an email confirmation once your refund has been processed.
Conditions:
-
The device must be returned within 90 days of the delivery date.
-
Items that have been intentionally damaged, disassembled, or altered are not eligible for a refund.
-
Replacement electrode pads are non-refundable once opened.
Exchanges:
If your device arrived damaged or defective, contact us at tryalivsupport@gmail.com and we will send a replacement at no additional cost.
Late or Missing Refunds:
If you haven’t received your refund within 10 business days of our confirmation email, please check with your bank or credit card company — processing times can vary. If you’ve done this and still have not received your refund, contact us at tryalivsupport@gmail.com.